FAQs

Find answers to common questions about SOLŌRART hand-painted artwork, customization, shipping, and returns. If you need further help, please contact us at support@solorart.com.

Artwork & Customization

Is every SOLŌRART painting hand-painted?

Yes. Every SOLŌRART artwork is painted to order by hand. We do not sell mass-produced prints. Natural variations in brushwork, texture, color blending, and artistic interpretation make each painting unique.

Will my painting look exactly like the product image?

Your painting will closely follow the displayed design, but minor handmade variations are normal. Screen settings and lighting can also affect how colors appear. Before framing and dispatch, we will email you photos of your completed painting for approval.

Can I customize an artwork?

Yes. You may request a custom size, frame or finish change, color adjustment, or selected composition changes for the artwork you are viewing. Use the Custom Art & Sizing service on the product page to submit your request.

Can I request a completely custom painting?

Yes. Our studio can review custom artwork requests based on your preferred subject, size, colors, and space. Please contact us at support@solorart.com with your ideas and any relevant reference images.

What framing options are available?

Available options are shown on each product page. Depending on the artwork, you may choose from rolled canvas, frameless stretched canvas, or framed canvas options. Your selected option will be confirmed before production.

Orders, Previews & Cancellations

How long does it take to create my painting?

Most paintings are completed within 7–10 business days. Larger, highly textured, multi-panel, or customized artwork may require additional production time.

Will I receive a preview before my artwork ships?

Yes. Once your painting is completed, we will send photos to the email address used at checkout. We normally begin framing and dispatch only after receiving your approval.

Please check your inbox and spam/junk folder regularly for emails from support@solorart.com.

Can I request adjustments after receiving the preview?

You may request reasonable adjustments that remain within the original design, size, color direction, and specifications of your order. Major redesigns or changes may require additional cost and production time.

Can I cancel or change my order?

Please contact us as soon as possible if you need to change or cancel an order. We may approve a full cancellation before painting begins.

Once creation has started, the order cannot be canceled free of charge for a change of mind, because artist time and materials have already been committed. Any cancellation or order change is effective only after SOLŌRART confirms it in writing.

What happens if I do not reply to my artwork preview?

We will send your preview to the email provided with your order. If we do not receive feedback within 12 calendar days after the preview is sent, we may arrange framing, if selected, and dispatch your artwork to avoid unnecessary delays.

Shipping & Delivery

Do you offer free shipping?

Free shipping is available for eligible U.S. orders. Shipping availability and any applicable charges are displayed at checkout.

How long does delivery take?

After your artwork has been approved, sufficiently dried, and safely packaged, delivery usually takes 4–8 business days. The typical combined creation and delivery estimate is approximately 11–18 business days, excluding time awaiting customer information or preview approval.

Which carriers do you use?

We ship with established express carriers such as DHL, FedEx, and UPS. The carrier used depends on the destination, package size, and available service.

Will I receive tracking information?

Yes. Once your order is dispatched, we will send tracking information to the contact details provided at checkout. Tracking may take a short time to update after the carrier receives the shipment.

Are duties and taxes included?

For eligible U.S. deliveries, applicable import duties and customs clearance fees are handled by SOLŌRART. For other destinations, import duties, GST/VAT, taxes, brokerage fees, and customs charges may be the recipient’s responsibility unless they are expressly collected at checkout.

What if my order arrives damaged, incorrect, or cannot be located?

Please contact support@solorart.com as soon as possible—ideally within 48 hours for visible shipping damage. Include your order number and clear photos of the artwork, packaging, and shipping label. Keep all packaging until we complete our review.

For verified transit damage, defects, incorrect items, or confirmed lost shipments, we will provide an appropriate solution, which may include a replacement or refund.

Returns, Refunds & Payments

Can I return my painting?

Standard, non-customized artwork may be eligible for return within 30 calendar days after delivery. You must contact us before sending the artwork back.

Returned artwork must be in its original condition, include all supplied parts or accessories, and be securely repackaged. Do not send returns to our contact address unless we provide written return instructions.

Are customized artworks returnable?

Customized, commissioned, personalized, or made-to-order artwork created to your specific instructions is not eligible for change-of-mind returns or exchanges.

This does not affect your rights if the artwork arrives damaged, defective, incorrect, or materially different from the approved preview.

Who pays return shipping costs?

For approved change-of-mind returns, the customer is responsible for return shipping and insurance costs. Original shipping charges, expedited-service charges, duties, taxes, and customs fees are generally non-refundable.

If the return is due to verified damage, a defect, an incorrect item, or another SOLŌRART error, we will provide return instructions and cover authorized reasonable return costs where applicable.

When will I receive my refund?

Once your approved return has been received and inspected, refunds are issued to the original payment method within 5 business days. Your bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional time to process the refund.

Can I exchange an artwork?

Because our paintings are made to order, we do not offer automatic direct exchanges for change of mind. If a standard artwork is eligible for return, you may return it under our Return & Refund Policy and place a new order.

Are payments secure?

Yes. Our checkout is powered by Shopify. Payments are processed securely through Shopify Payments, PayPal, or another payment provider shown at checkout. SOLŌRART does not receive or store your full credit or debit card number.

Never send your full card number, password, security code, or verification code by email or message.