Privacy policy

Privacy Policy

Last updated: August 1, 2026

Solorart (“Solorart,” “we,” “us,” or “our”) operates this online store and related services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place or inquire about an order, submit materials for custom artwork, contact us, or otherwise use our services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Services or provide us with personal information.

1. Personal Information We Collect

Depending on how you interact with Solorart, we may collect the following categories of personal information.

Contact and Account Information

This may include your name, email address, telephone number, billing and shipping addresses, account credentials, country or region, language, and communication preferences.

Order and Commercial Information

This may include products viewed or purchased, order numbers, transaction history, product preferences, requested modifications, preview approvals, returns, refunds, and customer support records.

Payment Information

We may receive payment method details, billing information, transaction status, and limited payment-related information from Shopify and our payment providers. Full payment-card details are generally processed directly by our payment providers and are not stored by Solorart.

Custom Artwork Content

If you request customized or commissioned artwork, we may collect photos, images, names, text, concepts, color preferences, measurements, and other materials or instructions you choose to submit.

Submitted images may incidentally contain personal information or reveal personal characteristics. We use these materials only to evaluate, create, revise, fulfill, and support your order. We do not use facial images for biometric identification.

Communications and User Content

This may include emails, messages, reviews, feedback, survey responses, and other information you send to us.

Device and Usage Information

When you use our website, we may automatically collect information such as your IP address, browser type, device type, operating system, cookie identifiers, approximate location derived from your IP address, referring pages, pages viewed, products viewed, shopping-cart activity, checkout interactions, and website usage activity.

Fraud Prevention and Compliance Information

We may collect and use information needed to verify transactions, prevent fraud or misuse, enforce our policies, resolve disputes, and comply with legal obligations.

Please provide only information reasonably necessary for your request or order. If you provide personal information about another person, you confirm that you have permission to do so.

2. How We Collect Information

We may collect personal information:

Directly from you, such as when you place an order, create an account, contact us, submit a custom-art request, leave a review, or request a return or refund;
Automatically through cookies, pixels, tags, local storage, server logs, Shopify technology, and similar tools when you use our Services;
From service providers and business partners, including Shopify, payment processors, fraud-prevention providers, analytics providers, advertising partners, social-media platforms, and shipping carriers; and
From other lawful sources, such as when another person purchases artwork for you or contacts us on your behalf.

3. How We Use Personal Information

We may use personal information to:

Provide, operate, personalize, maintain, and improve our Services;
Process payments and verify, create, modify, preview, fulfill, ship, and support orders;
Communicate with you about order status, artwork preview approval, delivery, returns, refunds, and customer-service requests;
Provide relevant order details and reference materials to artists or production personnel who need them to create or revise your artwork;
Create and revise customized artwork based on your submitted materials and instructions;
Establish and manage customer accounts;
Detect, investigate, and prevent fraud, security incidents, prohibited conduct, and misuse;
Analyze store performance and improve our products, website, and customer experience;
Send marketing communications where permitted by law and measure or personalize advertising, subject to applicable consent and opt-out rights;
Maintain business, accounting, tax, warranty, dispute, and compliance records;
Enforce our Terms of Service and other policies; and
Comply with legal obligations and protect the rights, safety, and property of Solorart, our customers, our service providers, and others.

Where required by applicable law, we process personal information based on contractual necessity, legal obligations, legitimate business interests, your consent, or other lawful grounds.

4. Shopify and Service Providers

Our store is powered by Shopify. Shopify may collect and process information about your access to and use of our Services to provide store functionality, checkout, security, analytics, personalization, and other commerce services.

Information submitted through our website may be transmitted to Shopify and its service providers in countries other than your own. You can learn more by reviewing the Shopify Consumer Privacy Policy.

We may also use trusted third-party providers for payment processing, fraud screening, cloud hosting, email communications, customer support, analytics, advertising, order production, packaging, and shipping. These providers may process personal information only as needed to perform services for us or as otherwise permitted by law.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Shopify and commerce providers that host and operate our store, accounts, checkout, and related functionality;
Payment processors and fraud-prevention providers;
Artists and production partners who need relevant order specifications, reference images, or instructions to create or revise your artwork;
Shipping and logistics providers, including DHL, FedEx, UPS, customs brokers, insurers, and local delivery partners;
Technology and professional service providers, including hosting, email, customer-support, security, analytics, accounting, legal, and compliance providers;
Advertising, social-media, and analytics partners, subject to applicable consent and opt-out requirements;
Government authorities, courts, regulators, or other parties where disclosure is required or permitted by law;
Parties involved in a merger, financing, reorganization, sale of assets, or transfer of all or part of our business; and
Other parties at your direction or with your consent.

We do not sell personal information in exchange for money. However, the use of certain advertising, analytics, pixels, cookies, or similar technologies may be considered “sharing,” “selling,” or “targeted advertising” under some U.S. state privacy laws. Where applicable, you may opt out as described below.

6. Cookies, Analytics, and Advertising

We and our partners, including Shopify, may use cookies and similar technologies to:

Operate shopping carts, checkout, account functions, security, and other essential website features;
Remember your preferences and personalize your experience;
Understand website traffic and performance; and
Measure and deliver advertising where permitted by law.

You may manage available choices through the Cookie Preferences link or cookie banner on our website, where available. You may also adjust your browser settings to limit cookies. Please note that blocking essential cookies may affect the proper operation of certain parts of our Services.

Where available, you may use the “Your Privacy Choices” or data-sharing opt-out link in our website footer to opt out of processing that may be considered a sale, sharing, or targeted advertising under applicable law.

You may unsubscribe from promotional emails by clicking the unsubscribe link included in those emails. Even after opting out of marketing emails, we may still send you non-promotional communications about your orders, transactions, security, policy changes, or customer support.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill and support orders, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Retention periods depend on the nature of the information, why it was collected, legal or contractual requirements, and whether it is needed to establish, exercise, or defend legal claims.

Custom reference images and instructions are retained only for as long as reasonably necessary to create and support your artwork, preserve necessary transaction records, resolve disputes, or meet legal obligations. You may request deletion as described below, although we may retain limited information where permitted or required by law.

8. International Data Transfers

Solorart serves customers internationally and may work with Shopify, artists, production partners, carriers, and service providers located in multiple countries.

Your personal information may be transferred to, stored in, or processed in the United States and other countries where our service providers or production partners operate. Privacy laws in those locations may differ from the laws of your country or state of residence.

By submitting custom materials, you understand that relevant materials and instructions may be shared with the artist or production personnel assigned to your order, wherever they are located, solely for the purpose of completing and supporting your order.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, internet transmission, or storage system can be guaranteed to be completely secure.

Please protect your account credentials and contact us promptly if you believe your account or personal information may have been accessed without authorization.

10. Your Privacy Rights

Depending on where you live and subject to applicable legal exceptions, you may have the right to:

Request access to or a copy of personal information we hold about you;
Request correction of inaccurate personal information;
Request deletion of personal information;
Request certain information in a portable format;
Object to or restrict certain processing;
Withdraw consent for future processing where processing is based on consent;
Opt out of certain data sharing, targeted advertising, or profiling;
Limit certain uses of sensitive personal information, where applicable;
Appeal our decision regarding a privacy request, where applicable; and
Receive equal service and pricing without unlawful discrimination for exercising your privacy rights.

To submit a privacy request, email support@solorart.com with the subject line “Privacy Request.” Please describe your request and include the country and U.S. state, province, or territory where you live.

We may request information reasonably necessary to verify your identity and authority to make the request. An authorized agent may submit a request where permitted by law, although we may request proof of authorization and identity verification.

If we deny your request, you may appeal by replying to our decision email with the subject line “Privacy Appeal.”

11. Children’s Privacy

Our Services are intended for a general audience and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without legally valid parental consent.

If you believe that a child under 13 has provided personal information to us, please contact us at support@solorart.com. We will review the request and delete the information where appropriate.

12. Third-Party Websites

Our Services may contain links to websites, apps, or services operated by third parties. We do not control their privacy or security practices. Please review the privacy policies of those third parties before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or Services.

When we make changes, we will post the revised policy on this page and update the “Last updated” date above. Where required by law, we will provide additional notice or obtain your consent before making material changes.