Terms of service

Terms of Service

Last updated: August 1, 2026

Welcome to Solorart. These Terms of Service (“Terms”) govern your access to and use of the Solorart website, products, and related services (collectively, the “Services”).

In these Terms, “Solorart,” “we,” “us,” and “our” refer to Solorart. Our store is powered by Shopify, which provides the ecommerce platform used to operate the website. Purchases made through our store are transactions between you and Solorart, not between you and Shopify.

By accessing the Services, creating an account, or placing an order, you agree to these Terms and to our related policies, including our Privacy Policy, Shipping Policy, and Refund Policy. If you do not agree, please do not use our Services.

1. Eligibility and Account Information

You must be legally able to enter into a binding agreement in your place of residence to place an order. If you are under the age of legal majority, you may use the Services only with the involvement and consent of a parent or legal guardian where required by law.

You agree to provide accurate, current, and complete information when placing an order or creating an account, including your billing address, shipping address, email address, telephone number, and payment details.

You are responsible for safeguarding your account credentials and for activity that occurs under your account. Please contact us promptly if you believe your account has been accessed without authorization.

You may not use the Services or purchase products for any unlawful, fraudulent, or unauthorized purpose.

2. Hand-Painted Artwork

Each Solorart artwork is individually created by hand. Product images and reference photos are intended to show the overall design, style, composition, color direction, and visual character of the artwork.

Because every piece is hand-painted, reasonable variations in brushwork, paint blending, texture, dimensions, composition, and artistic interpretation are natural characteristics of handmade art and are not defects.

Colors and appearance may also vary depending on screen settings, photography, lighting, wall color, and surrounding décor. While we make reasonable efforts to display products accurately, we cannot guarantee that the colors or texture shown on your device will precisely match the physical artwork.

We may correct or update product descriptions, prices, specifications, availability, and other information at any time. We may also discontinue designs or limit sales by customer, region, or quantity where reasonably necessary.

3. Customized Artwork and Customer Materials

You may request changes to a listed design or ask us to create artwork using your photo, concept, text, measurements, color preferences, or other materials (“Customer Materials”).

We may decline any request that we reasonably believe is unlawful, unsafe, defamatory, discriminatory, exploitative, obscene, infringing, or otherwise inappropriate.

By submitting Customer Materials, you confirm that:

You own the materials or have all necessary rights and permissions to provide them to us;
Our use of the materials to create and fulfill your order will not infringe another person’s copyright, trademark, privacy, publicity, contractual, or other legal rights; and
The materials, instructions, and information you provide are accurate and lawful.

You retain the rights you hold in your original Customer Materials. However, you grant Solorart, the assigned artist, and our relevant service providers a limited, worldwide, non-exclusive license to use, copy, adapt, transmit, and store those materials only as reasonably necessary to quote, create, revise, fulfill, support, document, and resolve issues relating to your order.

We will not publicly use identifiable customer photos or private custom-art materials for marketing without your separate permission.

Selecting a standard size, frame, or other standard product-page option does not automatically make an order customized. Return and cancellation eligibility for custom artwork is explained in our Refund Policy.

4. Artwork Preview and Customer Approval

Before shipment, we will send a photo or video preview of the finished artwork using the email address or contact information provided with your order.

You may request reasonable adjustments that remain within the original order specifications. Requests involving a major redesign, a new subject, a different size, a substantial composition change, or other work outside the original scope may require additional payment and production time. We will confirm any additional cost or timeline before proceeding.

We will not ship the artwork until the final preview has been approved. You are responsible for monitoring the contact information supplied with your order, including your spam or junk folder.

Time spent awaiting your feedback, requested materials, or final approval is not included in estimated production or delivery timelines.

Final approval confirms that the visible artistic characteristics shown in the preview are acceptable to you. It does not limit your rights regarding shipping damage, hidden defects, or an artwork that materially differs from the approved preview.

5. Orders and Acceptance

Submitting an order is an offer to purchase products from Solorart. An automated order confirmation confirms that we received your order but does not necessarily mean that we have accepted it.

Before accepting an order, we may verify payment details, shipping information, product specifications, custom instructions, or suspected fraud concerns.

We may cancel or refuse an order for legitimate reasons, including:

An obvious pricing, product-description, or technical error;
Unavailable materials or production capacity;
An unsupported shipping destination;
Suspected fraud or unauthorized payment activity;
Customer Materials that violate these Terms; or
A legal, regulatory, or safety requirement.

If we cancel an order after receiving payment, we will refund the amount paid for the canceled item to the original payment method.

We may limit or cancel orders that reasonably appear to have been placed by dealers, resellers, distributors, or automated purchasing systems unless we have agreed otherwise in writing.

6. Prices, Payment, Promotions, and Taxes

Prices are shown in the currency displayed on the website or at checkout. The final order total, including any applicable shipping costs, taxes, or other charges collected at checkout, will be shown before you complete payment.

You authorize Solorart and our payment providers to charge your selected payment method for the total amount of your order. You confirm that you are authorized to use that payment method.

Promotions, discount codes, and special offers may have separate terms and may not be combined unless expressly stated. We may modify or withdraw an offer before an order is accepted.

If an obvious pricing error occurs, we may contact you to confirm the correct price or cancel the affected order and issue a refund.

Unless expressly stated otherwise at checkout or in our Shipping Policy, destination-country duties, taxes, customs charges, brokerage fees, and other import-related charges may be the responsibility of the recipient.

7. Changes and Cancellations

We begin arranging artists, materials, and production shortly after an order is placed. If you need to make a change or request a cancellation, contact us immediately at support@solorart.com.

Before painting has begun: We may approve a cancellation and issue a full refund.
After painting has begun: The order cannot be canceled due to a change of mind because artist time and materials have already been committed.

A requested change or cancellation is not effective unless Solorart confirms it in writing. If a requested change is possible, we will confirm any additional cost and revised production timeline before proceeding.

These conditions do not limit any cancellation or refund rights that cannot legally be excluded.

8. Shipping and Delivery

We ship to destinations available at checkout. Production and delivery times are estimates only and may vary based on artwork size, complexity, requested revisions, drying requirements, carrier capacity, public holidays, customs processing, severe weather, and other circumstances outside our reasonable control.

You are responsible for providing a complete and deliverable shipping address, a valid recipient telephone number where required by the carrier, and timely responses to any carrier or customs requests.

If an order is returned due to an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery, failure to collect the shipment, or unpaid destination-country charges, you may be responsible for resulting shipping, return, storage, customs, and redelivery costs, to the extent permitted by law.

Please review our Shipping Policy for further information about shipping, tracking, delivery estimates, customs, and delivery-related claims.

9. Returns, Refunds, and Replacements

Standard, non-customized artwork may be eligible for our voluntary 30-day return program. Customized and commissioned artwork is not eligible for return or exchange due to a change of mind.

Our Refund Policy explains return eligibility, return authorization, shipping responsibilities, inspections, refund timing, cancellation rules, and the process for damaged, defective, incorrect, or lost orders.

Nothing in these Terms limits any guarantee, warranty, right, or remedy that cannot lawfully be excluded under applicable consumer protection law.

10. Intellectual Property

All content available through the Services—including the Solorart name, logo, product names, artwork designs, product photos, videos, text, graphics, layouts, and software—is owned by or licensed to Solorart and is protected by applicable intellectual-property laws.

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services solely for personal, lawful shopping purposes.

Without our prior written permission, you may not copy, reproduce, distribute, sell, license, modify, publish, publicly display, scrape, systematically extract, create commercial derivative works from, or otherwise commercially use any part of the Services or their content.

Unless we expressly agree otherwise in writing, purchasing a painting transfers ownership of the physical artwork only after full payment and delivery. It does not transfer copyright, trademark, reproduction, merchandising, digital, or other intellectual-property rights in the artwork or its design.

11. Reviews, Feedback, and Submissions

If you submit a review, comment, suggestion, or other feedback intended for publication, you grant Solorart a non-exclusive, worldwide, royalty-free license to use, reproduce, display, translate, format, and distribute that content in connection with our Services and marketing.

You confirm that your submission is truthful, based on genuine experience where stated, and does not violate any law or another person’s rights.

We may remove content that is unlawful, fraudulent, abusive, misleading, infringing, or unrelated to our Services. We will not use private order communications or custom reference materials as public reviews or marketing content without your separate permission.

12. Third-Party Services and Links

Our Services may include payment methods, social-media features, carrier tools, apps, or links operated by third parties. These third parties operate independently, and Solorart does not control their content, availability, privacy practices, or security.

Please review the applicable third-party terms and privacy policies before using their services. Shopify provides our ecommerce platform but is not the seller of Solorart products.

13. Prohibited Uses

You may not use the Services to:

Violate any applicable law, regulation, sanction, or third-party right;
Infringe intellectual-property, privacy, publicity, or contractual rights;
Submit fraudulent, deceptive, threatening, defamatory, discriminatory, exploitative, or unlawful content;
Transmit malware or interfere with the security or normal operation of the Services;
Collect personal information about others without authorization;
Impersonate another person or misrepresent your identity or authority;
Bypass security measures, access controls, rate limits, or other technical restrictions; or
Copy, scrape, harvest, resell, or commercially exploit the Services or their content without written permission.

We may suspend access, reject content, or cancel an affected order where reasonably necessary to address prohibited conduct. Any refund will remain subject to applicable law and our posted policies.

14. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, the website and non-product portions of the Services are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at a particular time.

To the fullest extent permitted by law, Solorart will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, revenue, data, goodwill, or opportunity arising from use of the Services or an order.

Where permitted by law, Solorart’s total liability arising from a product or order will not exceed the amount you paid for the specific product giving rise to the claim.

These limitations do not apply to fraud, willful misconduct, death or personal injury caused by negligence where liability cannot be excluded, or any right, guarantee, warranty, or remedy that cannot lawfully be limited or excluded.

15. Events Outside Our Reasonable Control

Solorart is not responsible for delays or failure to perform caused by events outside our reasonable control, including natural disasters, severe weather, epidemics, war, civil disturbance, government action, labor disruption, carrier or network failures, customs interruptions, or critical material shortages.

We will take reasonable steps to reduce the effect of a material delay and will communicate with you where appropriate. This section does not remove any cancellation or refund right available under applicable law.

16. Governing Law and Disputes

These Terms and your purchase from Solorart are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-law principles.

This does not deprive you of mandatory consumer protections available under the law of your place of residence. Before starting formal legal proceedings, please contact us at support@solorart.com so that we can try to resolve the issue promptly and fairly.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Services, policies, or legal requirements.

The revised version will be posted on this page with an updated “Last updated” date. Changes apply prospectively unless applicable law requires otherwise. Where required by law, we will provide additional notice of material changes.