Shipping policy

Last updated: September 7, 2026

This Shipping Policy applies to orders placed through Solorart at www.solorart.com.

Solorart is an independently operated online art studio based in Zhangzhou, Fujian, China. Our paintings are created and shipped from China.

1. Made-to-Order Production Time

Most Solorart paintings are individually hand-painted after an order is placed.

The usual production time is approximately 7–10 business days. Larger paintings, heavily textured paintings, multi-panel artwork, commissioned artwork, and orders requiring substantial customization may take longer.

Production estimates begin after:

Payment has been successfully completed through PayPal;
We have received all required customization information; and
Any reference images or special instructions have been confirmed.

Production time does not include weekends, public holidays, the time spent waiting for customer information, revision time, preview approval time, or shipping time.

2. Artwork Preview and Approval

When the painting is complete, we will send preview photographs to the email address provided with the order.

Please review the preview and reply by email to either:

Approve the artwork for framing and shipment; or
Request reasonable revisions.

We will frame the artwork, where framing was ordered, and ship the order only after receiving the customer’s clear approval.

If we do not receive a response within 12 calendar days after sending the preview, we will send a reminder and place the order on hold.

We do not automatically approve, frame, or ship an artwork because the customer has not responded. The time during which an order is on hold is not included in any production or delivery estimate.

Customers are responsible for providing an active email address and checking their inbox and spam or junk folders.

3. Revisions

Reasonable revisions that are consistent with the original order may be requested before approval.

A request that materially changes the original subject, composition, size, colors, reference image, or customization instructions may require an additional charge and additional production time. We will disclose any additional charge before beginning the requested work.

4. Shipping Charges and Destinations

Free standard shipping is provided for all orders delivered within the United States.

If a carrier cannot deliver to a P.O. box, military address, restricted area, or other address entered by the customer, we may request an alternative street address. No standard shipping fee will be added to a U.S. order solely because an alternative serviceable address is required.

For destinations outside the United States, availability and any applicable shipping charges will be displayed at checkout or confirmed before the order is accepted.

Any optional expedited shipping charge will be disclosed before payment.

5. Carriers and Delivery Time

Orders may be shipped by DHL, FedEx, UPS, or another trackable international carrier selected according to the destination and package requirements.

After the customer approves the artwork, delivery normally takes approximately 4–8 business days.

When approval is provided promptly and no revisions or unusual delays occur, the estimated total production and delivery period is generally 11–18 business days. This is an estimate and is not a guaranteed delivery date.

Delivery estimates may be affected by:

Requested revisions;
Drying or finishing requirements;
Carrier delays;
Customs inspections;
Severe weather;
Public holidays;
Remote delivery locations;
Incorrect or incomplete addresses; or
Events beyond our reasonable control.

Tracking information will be sent to the customer after the order has been dispatched.

6. Customs Duties, Import Charges, and Taxes

For orders delivered within the United States, Solorart covers ordinary import duties and customs clearance charges associated with the shipment.

Applicable sales tax, if required, may be calculated and collected separately at checkout.

For orders delivered outside the United States, the recipient may be responsible for local customs duties, import taxes, brokerage fees, or other government charges unless we expressly state otherwise before purchase.

Solorart cannot declare an order as a gift or enter an inaccurate customs value.

7. Shipping Address and Address Changes

Customers must provide a complete and accurate shipping address, email address, and telephone number.

Please contact support@solorart.com as soon as possible if an address needs to be changed.

We cannot guarantee that an address can be changed after the package has been shipped. Additional carrier charges caused by an incorrect address, refused delivery, failed delivery attempt, or unauthorized address change may be the customer’s responsibility unless the problem was caused by Solorart.

8. Delivery Inspection

Please inspect the package and artwork promptly after delivery.

If the package appears damaged, please take clear photographs of:

The exterior packaging;
The shipping label;
The interior packaging; and
The artwork and any damaged areas.

Please contact support@solorart.com as soon as possible, preferably within 48 hours after delivery. A delay in reporting does not remove any mandatory rights provided by applicable consumer law.

Please keep the original packaging until the matter has been resolved.

9. Lost, Damaged, or Incorrect Shipments

If an order is lost in transit, arrives damaged, is materially defective, or contains the wrong item, please contact us with the order number and supporting photographs where applicable.

After verification, Solorart will provide an appropriate remedy, which may include:

A replacement;
Repair or correction;
A full refund; or
Another solution agreed upon with the customer.

Solorart will cover reasonable authorized return shipping costs when a return is required because the item was damaged, defective, incorrect, materially different from the approved preview, or otherwise our responsibility.