Shipping Policy

Last updated: August 1, 2026

Thank you for choosing Solorart. Every painting is individually hand-painted after an order is placed, so each order includes both an artwork creation period and a shipping period.

Please review this Shipping Policy before placing your order.

1. Made-to-Order Creation Time

Unless otherwise stated on the product page, all Solorart paintings are made to order.

Our usual creation time is 7–10 business days after we receive your order and all information needed to begin production.

Creation time may be longer for oversized artwork, highly textured paintings, multi-panel sets, customized artwork, or orders requiring additional drying time. Production may also take longer during peak seasons, public holidays, or when revisions are requested.

For this policy, “business days” means Monday through Friday, excluding public holidays observed by the relevant studio or carrier.

2. Pre-Shipment Preview and Approval

Before your artwork is dispatched, we will send photos of the completed painting to the email address or contact information provided with your order.

You may request reasonable adjustments that remain within the original design, size, color direction, and specifications of your order. Requests involving a substantial redesign, a change in size or composition, or other changes outside the original scope may require additional time and cost. If this applies, we will confirm the details with you before proceeding.

We ship only after receiving your final approval.

Please keep your contact information accurate and check your spam or junk folder after placing an order. Time spent waiting for customer instructions, feedback, or approval is not included in our estimated production or delivery timeline.

Approval of the final preview confirms your acceptance of the visible artistic characteristics shown, including brushwork, texture, composition, and color balance. It does not affect your rights relating to transit damage, hidden defects, or an artwork that materially differs from the approved preview.

3. Shipping Time and Carriers

After your artwork has been approved, sufficiently dried, and safely packaged, delivery usually takes 4–8 business days.

We use established express carriers such as DHL Express, FedEx, and UPS Express. The carrier selected for your order depends on the delivery destination, package dimensions, and available service.

The usual combined creation and delivery estimate is approximately 11–18 business days, excluding any time spent waiting for customer information or final approval.

All delivery timeframes are estimates, not guaranteed delivery dates.

Once your order has been dispatched, we will send tracking information to the contact details provided at checkout. Tracking may take a short period to update after the carrier receives the shipment.

4. Shipping Destinations and Charges

Solorart ships to selected international destinations.

Free standard shipping is available to eligible destinations, including the United States and Australia. Shipping availability and any applicable shipping charge will be displayed at checkout before you complete your purchase.

If your country or region is not available at checkout, please contact us before placing an order at support@solorart.com. We will confirm whether delivery can be arranged and advise you of any applicable shipping charge.

We require a complete street address and a valid recipient telephone number for delivery. Some carriers cannot deliver to P.O. boxes or certain remote locations. If the address provided cannot be served, we will contact you for an alternative address.

5. Customs Duties and Taxes

Orders Delivered to the United States

Solorart covers import duties and customs-clearance fees required for orders delivered to the United States.

This does not include sales tax or similar taxes that may be displayed and collected separately at checkout.

Orders Delivered Outside the United States

Unless duties or taxes are expressly collected at checkout, the recipient is responsible for import duties, GST/VAT, taxes, brokerage fees, and other customs charges imposed by the destination country.

These charges are determined by local authorities and are outside Solorart’s control. Customs processing may also affect delivery timing.

If a shipment is refused, abandoned, or returned because applicable duties, taxes, or customs charges were not paid, we may deduct resulting return shipping, customs, storage, and carrier charges from any otherwise available refund, to the extent permitted by applicable law.

Customized artwork remains subject to the return and cancellation terms in our Refund Policy.

6. Address Changes and Delivery Attempts

Please carefully review your shipping address before completing checkout.

If you need to correct an address, contact us immediately at support@solorart.com. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

If a package is returned or requires redelivery because of an incomplete or incorrect address, recipient unavailability, refusal of delivery, or failure to collect the package after carrier notices, the customer may be responsible for the resulting shipping and handling costs.

If the delivery issue is caused by an error on our part, Solorart will cover the appropriate correction costs.

High-value or oversized shipments may require a signature upon delivery. You are responsible for following carrier notices and arranging redelivery or collection where necessary.

7. Delivery Delays

Delivery may be affected by customs processing, severe weather, public holidays, remote-area service, carrier disruptions, or other circumstances outside our reasonable control.

We will assist with available tracking information and carrier inquiries, but we cannot guarantee a specific delivery date.

If we are unable to dispatch your order within the timeframe we represented, we will contact you and provide the options required by applicable law, which may include agreeing to a revised dispatch date or canceling the order for a prompt refund.

8. Lost or Damaged Shipments

Please inspect your order promptly after delivery.

If your artwork arrives damaged, contact us as soon as possible—ideally within 48 hours of delivery—at support@solorart.com.

Please include:

• Your order number;

• Clear photos of the artwork and affected area;

• Photos of the inner and outer packaging; and

• A photo of the shipping label.

Please keep all packaging until we confirm that it may be discarded. The 48-hour notice helps us submit a timely carrier claim and does not limit any mandatory rights available to you under applicable law.

If a shipment is confirmed lost in transit, or if transit damage is verified, we will work with you to provide an appropriate solution, which may include a replacement or a full refund.

If tracking shows that your package was delivered but you cannot locate it, please first check the delivery location, household members, neighbors, building management, and any carrier notice. Then contact us so that we can begin an investigation.

9. Contact Us

For shipping questions or delivery assistance, please contact us:

Email: support@solorart.com

Physical Address: Wenquan International Villa, Jiaomei Town, Zhangzhou Taiwanese Investment Zone, Fujian Province 3637107 CN

Support Hours:
Monday–Friday, 9:00 AM–6:00 PM

Please do not send returns to this contact address. An approved return must be sent only to the return address and according to the instructions provided by our customer care team.