Payment Policy

Accepted Payment Methods

Solorart offers secure payment options through Shopify Payments, PayPal, and other supported providers.

Depending on your location, device, currency, and eligibility, available payment methods at checkout may include:

Visa
Mastercard
American Express
Discover
Diners Club
Shop Pay
Apple Pay
Google Pay
PayPal
Shop Pay Installments, where available

The payment methods displayed at checkout are the payment methods available for your order. Availability may vary by country, currency, device, and transaction.

Secure Checkout

Our checkout is powered by Shopify. Card payments are securely processed by Shopify Payments or the payment provider selected at checkout.

Solorart does not receive or store your full credit or debit card number. We receive only the information needed to confirm payment, process your order, and provide customer support.

For your protection, please never send your full card number, PayPal password, one-time verification code, or card security code by email or message. Please make all payments only through the secure checkout on our official website.

PayPal and Express Checkout

Where available, you may choose PayPal, Shop Pay, Apple Pay, or Google Pay for a faster checkout experience.

When you select PayPal, you may be redirected to PayPal’s secure payment page to complete your purchase. Available payment options within PayPal depend on your PayPal account and location.

Shop Pay Installments

Eligible customers may see Shop Pay Installments at checkout for qualifying orders.

Eligibility, payment schedules, financing terms, interest, and approval decisions are determined by the installment provider. If Shop Pay Installments is not shown at checkout, it is not available for that order or customer.

Payment Confirmation and Verification

Because every Solorart painting is made to order, production begins only after payment has been successfully confirmed and we have received all required order details.

You should receive an order confirmation email after successful payment. If you do not receive it, please check your spam or junk folder.

To prevent fraud and unauthorized transactions, we or our payment providers may review payment, billing, shipping, or order details before accepting an order.

Pending, Declined, or Failed Payments

If a payment is pending, declined, canceled, or incomplete, your order may not be confirmed and production will not begin.

A payment may be declined for reasons including incorrect billing information, insufficient funds, card limits, failed bank verification, international-payment restrictions, or fraud-prevention checks.

Solorart does not control authorization decisions made by your bank, card issuer, PayPal, or another payment provider. Please contact the relevant provider for assistance.

Currency, Taxes, and Fees

You will be charged in the currency displayed at checkout.

If your card or payment account uses a different currency, your bank, card issuer, or payment provider may apply its own exchange rate, currency conversion fee, or international transaction fee. These charges are outside Solorart’s control.

Applicable taxes, discounts, shipping charges, and other order costs will be displayed before payment is completed. Import duties and destination-country charges are handled according to our Shipping Policy.

Refunds

Approved refunds are issued to the original payment method within 5 business days after approval.

Your bank, card issuer, Shopify Payments, PayPal, or other payment provider may need additional time to process and display the refund. If more than 10 business days have passed since we confirmed your refund, please contact us.

Return eligibility, cancellation rules, and refund conditions are governed by our Refund Policy.